Obligations of Old Mates Kitchen
Payment for the Goods
Delivery and returns
Limitation of Liability
You agree and acknowledge that:
Old Mates Kitchen Website and its entire content and technology is the property of Old Mates Kitchen or its Related Entity (as defined in the Corporations Act 2001 (Cth));
If you have any questions regarding the Return & Refund Policy please call us
At Old Mates Kitchen we take great care on selecting good quality, ethical goods for you & we want you to be thrilled with your purchase! If you need to return an item for any reason, we’re only too happy to help.
In light of the current Corona pandemic, from 16th March 2020, we will not accept change of mind purchases, to discourage over-purchasing. Please be mindful with your consumption and if you have items you no longer need, we encourage donations to community organizations or your community members.
Our Refund & Returns Policy is in line with the Australian Consumer Law. Old Mates Kitchen accepts product returns if there is a fault or defect and you can present your receipt as proof of purchase.
Old Mates Kitchen reserves the right to not offer a refund or exchange if the product fault is a result of misuse or neglect. If the item is faulty, we are happy to offer a refund or exchange where available. Please speak with one of our helpful team members in store.
Please return the item within 14 days, with proof of purchase. Any refunds will be at the purchased price or a store credit.
Return and Refund Policy:
Food Order Return/Refund
To provide the best customer satisfaction, we provide the following solutions. If you have any questions regarding the Return & Refund Policy please call our restaurant. Preparation of your order can begin immediately after your order has been confirmed. We cannot accept cancellations once your order has been confirmed with the restaurant.
Food Order Errors*
Food Order Incomplete*